Refund policy
At EmerySofa, we want you to feel confident with every purchase. We offer a 30-day refund policy, giving you 30 days from the date you receive your item to request a refund.
Eligibility for Refunds
1. Before Shipment (In-stock items only)
You may request a full refund for any reason before your order is shipped.
2. After Order Fulfillment
Once your order has been shipped, refunds for no reason are not accepted.
However, you may receive a full or partial refund if your item is defective, damaged, or if the wrong product was delivered.
3. Pre-Order Deposits
Pre-order deposits are refundable within 3 days of purchase.
After 3 days, the refundable amount will be issued as a gift card.
How to Request a Refund
1. Contact Customer Service
If you need a refund, please reach out to our customer service team as soon as possible through the contact options listed on our website or by email.
2. Provide Order Details
Please include your order number and your reason for the refund. Our team will review your request promptly and provide further instructions.
3. Refund Processing
After your request is confirmed and necessary information is verified, we will process the refund as quickly as possible.
Refunds will be issued to your original payment method and may take a few business days to appear in your account.
If you have any questions or feedback regarding our products or services, feel free to contact us at any time.
Thank you for choosing EmerySofa — we’re committed to providing a safe and satisfying shopping experience.